RSA Token Connection Instructions
for
PinnacleHealth Remote Intranet Access
Prerequisites:
- You must
have been issued an RSA SecurID Token (see image
below) from the I/S Department by opening an RFS
with the Help Desk. Click here for instructions. Department
Manager approval is needed.
- You must
have a broadband connection (cable or DSL).
- You must
have administrator access on your PC or the required browser plugins may not install correctly.
Once
you've received a token, it is recommended that you preview the online demo,
which explains the basic concepts on function and usage of the Token. The demo
is available by clicking here.
Please read these instructions in their entirety before attempting
to connect for the first time.
1. Verify that your browser is Internet
Explorer 6.0 or higher, and has 128-bit cipher strength. To check this,
open Internet Explorer and on the menu bar click "Help," then
"About." A window will open with version and security information
(see below).
Figure 1
If the browser is not at the required version or security level, it must first be upgraded. Version 6.0 can be downloaded from the Microsoft website at this address: http://www.microsoft.com/windows/ie/downloads/default.mspx
2. Configure PinnacleHealth as a trusted site in Internet Explorer.
Open Internet Explorer and click on Tools, then Internet Options. Click on the
Security tab, then click the Trusted Sites icon (see Figure 2 below). Click on
the Sites button, then add *.pinnaclehealth.org as a trusted site
(see Figure 3 below). Make sure that the checkbox labeled "Require server
verification" is NOT checked, then click OK, then OK again to save
the settings.
|
Figure 2 |
Figure 3 |
3. Connect to the PinnacleHealth web portal. In the
Internet Explorer address bar type in http://portal.pinnaclehealth.org
. The available Intranet, Server and Vendor apps are displayed on
this page. There is also a link to create a PIN if this is the first time you
are using your token (This is now under the Help section).
Figure 4
4. Create a PIN. If you have already created a PIN and used your token, skip
to step 5. If not, click the HELP button, scroll down to the bottom
of the screen and click here
to create a PIN. You will see the RSA token PIN creation screen (see Figure 5
below). Enter your Pinnacle network logon ID in the "Username" area.
This is the same logon ID you use to log into the network from your work PC
every day (non-Pinnacle personnel will have been issued a logon ID with the
token). In the "PASSCODE" area, enter the six-digit code that is
displayed on your RSA token. You will then be in "New PIN mode"
and the window will change to the PIN creation screen (see Figure 6 below).
Enter an
alphanumeric PIN that is 6 - 8 characters in length, then enter it again to
verify and click "Send." If your PIN is accepted you will be taken
back to the screen in Figure 5. Wait until the code on your token changes to
the next number. Enter your username, and for the passcode
enter your PIN plus the code displayed on your token. This PIN+Tokencode
combination is what you will enter from this point on in the "PASSCODE"
area. If you entered everything correctly, a verification window will appear.
You may close this window and return to the Web Portal page.
Figure 5
Figure 6
5. Select
Intranet applications (Physician Access, Soarian HIM, PACS, Outlook Email, Remote
Desktop) are available under the Intranet Apps heading. (If your
application is listed under Server Apps or Vendor Apps, please stop here and
select the instructions for connecting to those applications from the portal
page.) Select your application and a login window will appear.
6. Load the Citrix Client Software for either Windows or MAC OS(Initial
user per computer)(For Help loading Citrix go to HELP on initial portal page)
Once Citrix is installed---Enter User name,
network password, and created Pin + Token Code
Either click on Pinnacle Intranet Home to get to apps
such as Clinical Portal, Physician
Portal, Pinnacle Home Page, Outlook Web
Or click on Remote Desktop if you would like to
connect to your pc at Pinnacle.
Enter your exact computer name
Make sure that you enter the phsnt\ before
your user name, followed by your network password
Once you are done connecting to your pc
Clicking on – will allow you to minimized the
connected screen to go back over to your personal pc.
Click the X at the top of the screen to
disconnect and leave your applications running
Click “Log Off” and close your browser
8. Troubleshooting. Most
issues are a result of not correctly entering the PIN+Tokencode,
not having administrator access on the PC, not adding *.pinnaclehealth.org to
the Trusted Sites in Internet Explorer, or having a popup blocker which
interferes with the installation of the VPN client. Disable any popup blockers
and review the above directions thoroughly to ensure your settings are correct.
If you still have problems connecting, contact the PinnacleHealth
Helpdesk at 231-8870.